You Can't Lead With Your Feet On The Desk by Ed Fuller
Dealing with employees, partners, suppliers and customers especially from other cultures calls for considerable sensitivity; customs and practices must be acknowledged and respected. Yet the real secret to managing in any culture is much simpler - it all revolves around the integrity of the personal relationships being forged.
Personal relationships are the real bedrock of long-term success in any business and any industry. But in today's global economy, forging bonds across cultural divides requires a heightened level of sensitivity. In You Can't Lead With Your Feet On The Desk, author Ed Fuller, President & Managing Director of Marriott International Lodging, delivers real-world advice on how to connect, manage, and do business with people in any culture.
Fuller grew Marriott's international business from sixteen hotels in six countries, grossing $325 million to 400 properties across 70 countries with revenues of nearly $7 billion. Fuller explains how he built Marriott's global arm into one of the world's largest international hotel chains and provides real-life lessons for managers in any cross-cultural situation.
Gleaned from real-life anecdotes over his 37 year history in corporate America, Ed Fuller explains how to navigate cultural nuances and language differences, unfamiliar geography, and frustrating bureaucracy. Building trust, shared values, and commitment to a business partnership is harder in cross-cultural situations, but it can and must be done to be successful in today's world.
No matter the country or community, relationships are the currency of every culture. Fuller explains how to build these relationships, how to discover the other person's interests and needs across cultural borders and why making the effort to meet the other person in the context in which they're most comfortable pays big dividends. Fuller prepares readers for this journey with the following principles for avoiding missteps and for creating lasting connections crucial to every business leader:
Ed Fuller knows what it takes to form cultural ties. You Can't Lead With Your Feet On The Desk gives readers the information they need to build a cross cultural competitive advantage.
- Build relationships through mutual respect
- Earn trust quickly by delivering during a crisis
- Understand how verbal and nonverbal cues can make or break a deal
- Lead from the front and be willing to give yourself the tough jobs
- Learn the local customs and history in order to create positive relationships
ABOUT THE AUTHOR:
Edwin D. "Ed" Fuller (Washington, DC) is president and managing director for Marriott International’s international lodging division. Under his leadership, the business has grown from 16 properties outside the United States and Canada to nearly 400 hotels in 70 countries with another 175 hotels under construction.
Mr. Fuller joined Marriott in 1972 as a management trainee and has held numerous positions of increasing marketing, sales and operational responsibility. Earlier in his career, Mr. Fuller was credited with establishing Marriott International's original international reservations network and for its sales and marketing organization in Europe and the Middle East. He served as a board member and chairman of SNR International, a reservations consortium based in Zurich.
Foreword by J.W. Marriott, Jr., Chairman and CEO of Marriott International
with customer service.